FAQs Q. Can I return any product that I purchase from graciehomedecor.com? How do I return the product? A: Yes, all the products are eligible for a return within 7 days from the date of delivery of the product, please refer to the return policy below:
STEP 1 To return your shipment please go to “My Orders” and select “Return Requested” by selecting the order/product you want to return and state the reason for the return. STEP 2 We will arrange for a pick up from the same address within 4-5 working days to which the product was shipped. Please put the Product in its original packaging and seal it well and send it across. Please ensure that the product is unused, not damaged and all the tags and bar codes and invoice slips are intact at the time of return. STEP 3 Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is in acceptable condition, as dispatched from our warehouse, we will process the return request case on a case basis. We encourage our customers to study the sizes of the products mentioned on the product page carefully to avoid returns and have a happy shopping experience.
*This return policy is not applicable to merchandise purchased outside the United States.
Reverse pickup & Exchange Timeline:
We’re arranging a reverse pickup in 4-5 working days from the date of request. In case of any exchange, your new order will be sent on its way 4-5 working days after we receive your returned product.
About Refund & Timelines:
Refunds shall be made through the original payment mode. Once, we receive the refund request, we shall process the refund within 5 business days.
Q. What if I’m not at home when the delivery is scheduled? A: As a process, the shipping guy will call you before delivering any product to your location.
Q. How do I track my order status? A: You’ll be able to track the delivery status of your purchases by logging into your account on graciehomedecor.com by clicking on My orders. You can also simply call us and know your order status.
Q. I want to customize one of your products, can I do that? A: We are happy to help. We are reachable at graciehomedecor@gmail.com and you can discuss your requirements in detail.
Q. Are there any delivery charges? A: All our products are eligible for free shipping pan India. However, for international orders shipping charges will be extra and that may vary from country to country.
Q. How can I place a bulk order? A: If you wish to place an order of large quantities, or if you wish to order for your Business/home/guest house, etc, do write to graciehomedecor@gmail.com
Q. How can I change my shipping address? A: By default, the last used shipping address will be saved into your sample store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.
Q. How do I activate my account? A: The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk/spam folder or contact us at graciehomedecor@gmail.com
Q. How can I track my orders & payment? A: After logging into your account, the status of your checkout history can be found under order history. For orders via registered postage, a tracking number (article tracking number) will be given to you after the receipt is given.
Q. How do I cancel my orders before I make a payment? A: After logging into your account, go to your shopping cart. Here, you will be able to make a payment or cancel your order. Note: we will not be able to give refunds once payment is verified.
Q. How long will it take for my order to arrive after I make payment? A: Members who ship their orders within should expect to receive their orders within 5-7 working days upon payment verification depending on the volume of orders received. If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.
Q. How do you ship my orders? A: All your orders are sent via couriers only.
Q. What are the payment methods available? A: All major credit card and debit payments are accepted.
Q. Why must I make payment immediately at checkout? A: Your order will be made ready for shipping only when you make payment through the payment option available.
Q. What happens if there’s been a delivery mishap to my order? (Damaged or lost delivery) A: It is our responsibility to deliver the products in good shape. We will enquire the matter at our end and once we are satisfied that packed had actually lost or damaged. You will have the option to take a refund or get a new product. Sometimes things are not in our control and shipments are delayed due to logistics issues.
Q. How do I place an order? A: You can choose a variety of home décor materials displayed on our website. We have designed our website in the simplest way to make your shipping experience hassle-free. If you still find any difficulty in navigating your selection, you can call us on 00000-000-000, we would feel happy to help you.
Q. When will my order ship? When will it arrive? A: Your order will be shipped once the order is processed and you have made the full payment. The delivery time depends upon the distance from the shipping point to your location.
Q. What shipping options do you offer? A: We always choose the best available transport option for you. Please make sure that the shipping address is correct with nearby landmarks if possible, as we’re unable to redirect orders once they are on their way to you.
Q. What is the status of my order? How do I track my order? A: When you can always check the status of your order by mailing us and we also provide details about updates if necessary.
Ordering questions:
Q. How do I know if my order has been received? A: After you made your order you will receive a confirmation by message or email that your order has been successfully placed.
Q. Can I change or amend my order once it has been placed? A: You can call or mail us immediately regarding this. Once the order is processed for shipping we will not be able to help you with this.
Shipping & delivery information:
Q. How do I know that my order has been shipped? A: You will get intimation through call or SMS that your order has been dispatched.
Q. What is the difference between “order date” and “ship date”? A: Order date means the day that you have made your order. Ship date concerns the day that your order has been shipped.
Q. Can I change my shipping address after my order has been dispatched? A: Once the order has been dispatched, there is no option to change your shipping address.
Q. Will, I receive all the items in my order at the same time? A: Usually, we ship all pieces of the same order together.
Q. What happens if I am not in when the shipment arrives? A: After your order has been dispatched we will contact you with all the details you need. We will also kindly ask you for a contact of a second person. If you aren’t in when the shipment arrives, this person will be contacted.
Return/exchange questions:
What is your return/exchange policy? A: You can return the product within 7 days in original condition with all labels and bills. We will not process any refund in case the product is received in damaged condition.
Contact Us: If there’s something you can’t find, feel free to get in touch with us directly. Phone: 10:00 am to 8:00 pm Monday to Saturday Email: graciehomedecor@gmail.com
